Frequently Asked Questions
1. What payment options does Bongz Civils accept?
We accept payments via EFT (bank transfer), credit/debit card, and other approved methods listed on our invoice. All payment terms are discussed during the appointment phase.
2. Do I need to pay a deposit before work starts?
Yes, depending on the project size, we may require a deposit before work begins. In some cases, we offer partial or continuous payments, and full payment upon completion is also an option for smaller jobs.
3. Can I pay in stages as the project progresses?
Absolutely. For large-scale or long-term projects, partial/continuous payment options are available. These will be clearly outlined and agreed upon in your service contract.
4. How efficient are Bongz Civils’ services?
We pride ourselves on delivering high-quality and efficient services across all our offerings. We adhere to strict timelines, maintain excellent communication, and deploy skilled professionals for every job.
5. How far in advance should I book a job?
Bookings depend on availability and project size. We recommend booking at least 1–2 weeks in advance for general services. For urgent requests, we do our best to accommodate short notice, subject to availability.
6. Do you operate in all provinces across South Africa?
Yes, Bongz Civils offers services nationwide. We serve clients in all nine provinces, and our logistics division ensures our teams reach even remote project locations.
7. How do I know the work will be completed as agreed?
Before any project begins, a formal contract is drafted and signed by both parties. This outlines the full scope of work, timelines, responsibilities, and guarantees, ensuring accountability and peace of mind.
8. What happens if there are changes or delays during the project?
If changes occur, we communicate immediately and adjust the contract if necessary. Delays due to weather or material issues are handled professionally, and clients are kept informed at every stage.
9. Are your team members certified and experienced?
Yes, all Bongz Civils workers are qualified, trained, and experienced in their respective fields. We ensure each project is handled by professionals who meet our strict quality standards.
10. How do I get a quote or schedule an appointment?
You can easily book an appointment through our website or by contacting our office. During the consultation, we’ll assess your needs and provide a detailed quote with labour and material breakdowns.